My experience buying a bridal gown from the Plumed Serpent was excellent. My sales associate, Suzy, was extremely helpful and knowledgable in giving suggestions for trying on dresses she thought would look nice on me. They gave me the opportunity to try on whichever dresses I liked, and I had more than enough time to look around and choose a dress. I ended up purchasing a sample dress that was in perfect condition, and got a slight discount as a bonus to walking out of the store with a perfectly-fitting dress! Dresses appeared to be in a mid to higher range of prices but were made by quality designers with quality materials. Definitely call for an appointment, which is typical for nicer boutiques.